Frequently Asked Questions
Click on a question to see the FAQ answer.
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WoW Light
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WoW Professional |
Benefits of Professional over Lite |
| Purchase Price |
$1650 AU |
$6325 AU |
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| What you get |
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| Able to Convert Quotes to Customer Orders |
YES
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YES |
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| Able to Raise Purchase orders |
YES |
YES |
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| Able to Convert Quotes to Customer Orders |
YES |
YES |
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| Able to view margin reports |
YES
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YES |
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| Able to maintain your own pricing |
YES |
YES |
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| Able to Import manufactureres' price lists from Excel spread sheets |
YES |
YES |
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| Able to Email quotes to customers |
YES |
YES |
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| Able to view margin reports |
YES |
YES |
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| Number of simultaneous users operating in head office/showroom * |
8 |
8 |
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| Number of treatments that come standard |
5 |
15 |
$4,400 |
| Additional Treatments |
$550 each |
$550 each |
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| Comes loaded with Fabric price list for all large fabric suppliers |
NO |
YES |
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| Free on-site installation and training* |
NO |
YES |
$2,640 |
| 2 hours free installation and training |
YES |
Not applicable |
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| Free 12 months program upgrades |
NO |
YES |
$550 |
| Free 6 months Fabric price list updates |
NO |
YES |
$440 |
| Free unlimited helpdesk support |
NO |
YES |
$550 average est |
| Consultant laptops |
NO |
$1320 per laptop |
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| Payment plan available |
NO |
YES |
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| Can upgrade to Commercial job processing module |
NO |
YES |
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| Can upgrade to Customer Lead Management module |
NO |
YES |
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| Can upgrade to SQL Version |
NO |
YES |
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| Money back guarantee - conditions apply |
NO |
YES |
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| MYOB / QickBook interfaces |
$550 |
$550 |
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| Ongoing program upgrades |
$550pa |
$550pa |
free for 1st yr then option to subscribe |
| Ongoing fabric price list updates |
$880pa |
$880pa |
free for 6 mnths then option to subscribe |
Notes:
- Free on-site installation and training - travel charges to some locations may apply.
- Number or simultaneous users operating in head office / showroom * - WoW licence fee is per site not per user.
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Minimum System Requirements:
- Pentium III Processor
- Windows XP
- 500 meg free harddisk space
- 512 meg RAM
Additional Non-Essential Requirements:
- Internet connection
- MS Access
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1. WOW is purpose built
WoW has been designed from first principles, specifically for the window furnshing industry. We've tested WoW in real working environments at every stage of development.
2. WoW support staff understand your business
When you choose WoW, you'll receive excellent ongoing support and training from our committed team. Our staff are experienced in the retail window furnishing industry. We understand the problems you face.
3. WoW respond to changing needs
Our highly qualified programmers ensure that WoW remians up-to-date and responsive to changing industry needs. We alway welcome and encourage your feedback.
4.WoW was developed by an experienced, professional team.
The WoW development team has an impressive track record. They have created systems for many large corporations, including Coles Myer, BP, Panasonic and Realestate.com.au.
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WoW Retail Professional
- The WoW system, set up with your company details
- 15 Treatments of your choice
- Installation and training - 1 day
- Wholesale fabric prices
- Fabric update downloads - 6 months
- Software Upgrades - 12 months
- Phone and online support - 12 months
- Online group training
- Assistance to roll out your WoW Software
WoW Retail Lite
- The Wow system, set up with your company details
- 5 Treatments of your choice
- Installation and training - Limit 2 hours
- Online Group Training
WoW Corporate
- The WoW System, set up with your company details
- 15 Treatments of your choice
- Installation and Training*
- Wholesale Fabric Prices*
- Software Upgrades*
- Online Group Training
- Phone and online Support
- Assistance to roll out your software
- All Add on modules (Tablet/Laptop versions quoted on a sliding scale price structure)
* included in annual license fee
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Support is available to all WoW customers via phone, and online.
After Installation and Training
We are more than happy to assist you in any way we can in order for you to get the maximum benefit from your investment.
WoW Professional customers will receive priority support during the first 12 months.
Beyond 12 months ongoing priority support is given to clients that have purchased Annual Upgrade Guarantee.
WoW Lite customers will receive support on a user required paid basis.
Additional Training Requirements due to staff changes
WOW provides on going online group training or we can arrange on-site training to suit your individual requirements.
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Yes. We're committed to giving you the training and support you need to use WoW confidently in your business.
One day of installation and training is included in your purchase of WoW Professional
After we've installed the system for you, we'll guide you through data setup and quoting.
2 Hours of installation and training is included in your purchase of WoW Lite. After this training can be purchased on a user needs basis.
Further training is available via online group sessions.
You can purchase addtional on-site training whenever you need.
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We have clients across Australia, from Tasmania to Perth to Far North Queensland.
Our flexible support processes enable us to give you outstanding service, whether it's face-to-face, by phone or online.
Our team is always on standby to help. We understand that business is not just 9-5 these days. And Australia spans several time zones. As a client, you'll have our business hours and after hours numbers to call whenever you need assistance.
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Yes. WoW has a strong client base in New Zealand.
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Yes. You have precise control over your mark-ups in WoW.
You can set your own global default mark-up for each supplier.
You can then change the defaul mark-up for particular treatment types from each supplier.
Or change the mark-up for treatment styles, such as Pinch Pleat Curtains or Gather Tape Curtains.
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Yes. You can choose from about 25 Australian and 18 New Zealand fabric suppliers.
Maintaining you manufacturing pricelists is easy. We supply you with an Excel spreadsheet import process so you can import price lists from your manufacturer's spreadsheets.
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You can set your fabric supplier discounts and it will be applied to the standard wholesale price during the fabric pricelist import process. You are also able to apply discounts for individual fabrics.
Blind supplier discounts are easily maintained by applying a negative % update to these pricelists.
This makes it easy to change your pricelist as you negotiate better prices.
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Yes, Use our easy import process to import your blind supplier price lists directly into WoW from an Excel spreadsheet.
If your supplier use only printed lists, you can use WoW's simple data entry screens to key in the information.
We'll show you how to use this feature in your day of training.
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Yes. You may enter and maintain information in WoW yourself through a very easy process.
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There are two steps to implementing WoW.
1. Installation and Training
Installation and Training takes 1 day for WoW Professional Customers and 2 hours for WoW Lite Customers
We can usually arrange an installation date within 2 weeks of your commitment to the project,
It's best to ensure the whole team is available on the training day, but not all staff will be required all the time.
We can install and train on weekends if that's more convenient for you.
2. Data Setup
Data setup will begin as part of the training day.
The remaining data setup depends on your product range and how many wholesalers you use.
Most of our clients break up the data setup tasks into small manageable chunks. For example, you might decide to commit 5-10 hours a week for 1-2 months.
It's helpful to delegate tasks. You and your staff learn more about WoW while you complete the data setup.
This is undoubtedly the most time-consuming step. When this once-off data setup is complete, your business will enjoy the ongoing time-savings and WoW's many other benefits.
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